Complaint Investigation Report

LPA observed the individual was not a resident at the facility at this time and that the residents listed on the roster have not changed since that date. Four out of four staff interviews conducted also confirmed that the individual has not been a resident at the facility and has not been associated to the facility in anyway. Six out of six resident interviews also confirmed that this individual has not been a resident at the facility.

Based on the evidence gathered during this investigation, the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without reasonable basis. An exit interview was conducted with Administrator Gabriela Garcia and a copy of the report was provided.