Complaint Investigation Report

Client 1 confirmed they do not have any issues with staff and stated they have never been threatened by staff. Clients are allowed to use their money to purchase items they want including cigarettes. Staff interviews revealed that staff never told clients they couldn't smoke at facility but did mention they had to smoke in designated smoking area outside in back yard. C1 confirmed that when they smoke they do smoke outside in backyard area. Interview with witness confirmed that facility has designated area for smoking and that witness confirmed C1 does smoke in designated area and has been informed that they can not smoke inside of house. LPA observed that facility posted house rules state "Residents will smoke only at the designated area in the home".

Based off interviews, documents and observations, the allegations, facility is threatening client and Facility is violating client's personal rights are deemed UNSUBSTANTIATED. Although the allegations may have happened or is valid there is no preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted with Administrator and a copy of this report along with a LIC 811 was provided to facility.