Complaint Investigation Report

304700386-2-5-2026-47-HC-SDUU-DR9U68-20260213141756

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/31/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20251231161425

Home Care Aide do not have a fingerprint clearance.

Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) to deliver the complaint finding regarding the above allegation. EA met with licensee, Raquel Roxas.

On 1/15/26, EA interviewed the licensee. According to the licensee, Staff 1 (S1) would sometimes help a client for approximately 2-3 hours. Licensee states S1 only worked with 1 client.

EA Quinto received copy of staff roster from July 2025 thru December 2025. According to the records, S1 was not on the list. Per guardian check, no record of fingerprint clearance for S1.

Based on EA’s interview with the licensee and record review, the following violation is being cited in acordance with Health and Safety Code Health and Safety Code, Division 2, Chapter 13, Section 1796.43 (a) Employees, Volunteers, and Affiliated Home Care Aide Requirements. See HCS 809D.

A copy of this report and appeals rights were provided to the licensee, Raquel Roxas via email.