Complaint Investigation Report

Two residents reported that they have had previous issues with their medication, such as not receiving their medication and not receiving the right amount of their medication. Five residents reported not having any issues with receiving their medication. The Department reviewed the medication and medication administration records for the seven residents. The Department observed that the facility did not have Resident #2's (R2's) Alendronate 70 MG tablet, despite R2 currently having active orders for the routine medication. The Department also observed the facility did not have Resident #3's (R3's) Amlodipine Besylate 10 MG tablet, despite R3 currently having active orders for the routine medication.

Based on the evidence gathered during this investigation, the Department obtained sufficient evidence to substantiate the allegations that, staff administered wrong medication dosage to resident . The preponderance of evidence standards has been met; therefore, the above allegation is SUBSTANTIATED. A deficiencies is being cited on the attached LIC9099-D page. An exit interview was conducted with Office Assistant Teresa Mejia. A copy of the report and appeal rights were provided at time of visit.