Complaint Investigation Report

306004761-7-10-2025-22-AS-MSEY-DJMLE2-20250716084049

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/16/2023 and conducted by Evaluator Cheyenne Ratajczak

COMPLAINT CONTROL NUMBER: 22-AS-20230316110406

Facility is not providing resident with availability to engage in facility activities.

Resident is not being assisted with getting in and out of bed.

Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations.

During the investigation, the department conducted interviews.

LPA conducted interviews with residents which revealed that the facility provides engaging activities such as bingo, water color painting, movie nights, sometimes outings outside of the facility. For residents who are more bed bound someone will come into their room to provide an activity. Interviews further revealed that hoyer lift is used for residents who need additional assistance with getting in and out of bed.

Based on interviews conducted by the Department and records review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator and a copy of this report was provided to the facility.