Complaint Investigation Report

Regarding the allegation that staff do not ensure resident is spoken to in an appropriate manner: it was alleged that residents were told they could no longer remain at the facility if they continue to be disrespectful to staff and that residents get yelled for requesting assistance. LPAs interviewed four out of four residents and did not obtain information corroborating this allegation. LPAs interviewed two staff and did not obtain information corroborating this allegation. LPAs interviewed AD who denied the allegation. The information obtained did not corroborate the allegation.

Regarding the allegation that staff handled resident in a rough manner: it was alleged that residents are being changed aggressively. LPAs interviewed four out of four residents and did not obtain information corroborating this allegation. LPAs interviewed two staff and did not obtain information corroborating this allegation. LPAs interviewed AD who denied the allegation. The information obtained did not corroborate the allegation.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegation are deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.