Complaint Investigation Report

resident (R1) didn’t have an incident that need 911 to be call or reported out to the department. Interview with R1 stated that they did not have any incidents that needed the assistance of 911. Interview with 3 of 3 residents stated that owner calls 911 when necessary and when it is needed.

It is alleged that staff did not notify residents authorized representative of incidents. Interview with witnesses stated that facility licensee calls them and keeps them informed. Review of the records revealed that reports state that responsible party and/or authorized representative were notified. Interview with Administrator stated that they kept families, representatives and/or authorized representative informed of any incidents, changes in condition or any information.

It is alleged that staff are overdosing residents, specifically with giving R1 sleeping medication. Interview with 3 of 3 residents indicated that staff give them medication and they have not had any issues with medication. Record review revealed that there is no medication on record for sleep aid for any resident. Medication list do reflect medication for agitation and anxiety but not sleeping aids. Records reflect consistency with medication list and very minor changes are reflected.

It is alleged that staff are not providing adequate food service for resident’s, specifically to licensee providing food from their own home and family meals. Interview with licensee stated that they have always lived on the second floor of the facility and they do not have another family home in where they would go to and make meals to bring back. Interview with 3 of 3 residents stated that the meals provided are good and they have no issues with the food. LPA toured the facility kitchen and observed that the meal prepared appeared of good quality and storage areas organized. LPA inspected food supply adequate amount was observed to be within regulations. The facility has a two-day supply of perishables, and seven-day supply of non-perishable food is available as required by regulations.

It is alleged that staff are not meeting resident’s (R2) toileting needs. Record review revealed that R2's fees reflect for level 2 minimal care and supervision. Residents at this level are mildly confused, need verbal