Complaint Investigation Report

Interviews with one out of five residents stated the facility has remained in good repair overall. The remaining four residents could not be qualified for interviews. Interviews with three out of three staff stated there are maintenance persons who are available to make repairs to the facility as needed.

Regarding the allegation facility is not adequately staffed, it was reported there is insufficient staff to meet the needs of the residents. LPA interviews with one out of five residents stated their needs are being met by staff and there has not been an issue with staffing. The four remaining residents could not be qualified for interviews. Three out of three staff stated there is sufficient staff coverage and several back up staff is available when needed. LPA record review of the LIC500 indicates there are seven caregivers available or on call with at least two caregivers scheduled to work from 7AM to 8PM and one caregiver scheduled to work from 8PM to 8AM. LPA reviewed schedule indicating two staff during the day shift and one staff during the night shift from March to May 2026.

Based on interviews and record review, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of the report was left with the facility.