Complaint Investigation Report

LPA conducted a tour of the facility, and observed all common areas are clean, sanitary, and free of hazards. During tour, LPA observed two housekeepers cleaning common areas and rooms on the second floor. LPA observed five resident rooms and bathrooms were clean and sanitary. LPA inspected the bathrooms, including the toilets, which were observed to be clean.

LPA conducted five resident interviews of which all five interviews did not corroborate with the allegation by stating that staff are cleaning rooms daily and upon request. LPA conducted a total of 3 staff interviews of which all 3 interviews did not corroborate with the allegation by stating that facility is sanitary and cleaned on a daily basis.

Based on the observations made and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Ephantus Warui, and a copy of this report was provided at the end of the visit.