Complaint Investigation Report

CONTINUED...who conduct medical visits to residents residing at the facility.

An anonymous video was received by the department. In the video, LPA is unable to visually see the individuals speaking and therefore unable to confirm who is present, location and time the video took place. In the video a female voice can be heard shouting at an another individual complaining about being woken up to provide assistance. Although the tone and manner of speech proved to be inappropriate, LPA was unable to confirm if the violation pertained to any residents in care.

Therefore based on the preponderance of evidence gathered through interviews, documentation review and observations conducted by LPA Quiroz, the allegation that "Residents are being verbally abused while in care" was found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies cited during today's visit.

An exit interview was conducted with facility representative and a copy of this report was provided.