Complaint Investigation Report

CONTINUED... LPA was able to confirm the violation pertained to Resident 1 (R1) in care.

Based on the preponderance of evidence gathered through interviews and today's observations; the allegation “Resident was verbally abused by staff” has been met; Therefore, the allegation listed above is deemed to be SUBSTANTIATED.

LPA Quiroz provided consultation on California Code of Regulations (CCR) 80072(a)(1)(2)(3): Personal Rights. The facility is being cited per Title 22, Division 6 of the (CCR). (SEE LIC 9099-D)

An exit interview was conducted with facility staff, and a copy of this report, along with LIC9099-D, Appeal Rights, and the LIC 811- Confidential names were provided at exit.