Complaint Investigation Report

CONTINUED... (R1)s responsible party indicated "(R1) will often call 911 themselves prior to addressing concerns with staff."

Interview conducted with (R1) revealed (R1) reported on unknown date calling 911 without notifying staff indicating "I know I should have told staff first but I called myself." LPA Quiroz reviewed Special Incident Report dated 7/20/2023 indicating (R1) calling 911 on or about 10:30pm, (R1) was picked up by paramedics on or about 10:40pm and returned to the facility on 7/21/2023 or about 12:15am with no new orders and/or new diagnose.

Seven of seven staff interviewed indicated facility has sufficient amount of staff working in the facility indicating (R1) to have their own assigned caregiver and rehabilitation worker to facilitate being able to meet all resident’s needs and requests timely as requested by all residents in care.

Based on the evidence gathered through interviews conducted, facility observations and a review of pertinent documentation, the allegation: " Facility staff is not able to meet resident's needs” is deemed Unfounded, meaning that the allegations is false, could not have happened and/or is without a reasonable basis; Therefore complaint allegation is dismissed.

An exit interview was conducted with Licensee/Administrator Uldarico Almiranez via telephone and with Caregiver Rome Peleno at the facility. A copy of this report along with LIC 811- Confidential Names list were provided to Facility at exit.