Complaint Investigation Report

Staff stated that a resident that needs repositioning is repositioned every 2-3 hours. Interviews with 6 residents with varying levels of care needed all stated that the staff is providing the care they need and pay for. 6 out of 6 residents stated the staff is wonderful and helpful.

It was alleged that f acility does not ensure resident is changed timely resulting in multiple UTIs. Per interviews with 4 out of 4 staff, staff denies leaving any resident in soiled diapers for an extended period of time. Interviews with 6 residents, residents stated that staff is responsive and have not left them for extended periods of time.

Therefore based on the preponderance of evidence through records reviewed and interviews the allegations facility is charging for services not provided and facility does not ensure resident is changed timely resulting in multiple UTIs is determined to be UNSUBSTANTIATED, meaning that although the alleged violation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation occurred.

An exit was conducted and a copy of this report was provided.