Complaint Investigation Report

During the visit, LPA Bentley toured the interior and exterior of the facility with staff. Observations were made and photos were taken of water damage to ceiling panels in the hallways and in resident bedrooms. LPA observed a ceiling panel in the hallway where a leak was reported. Four out of five staff interviewed confirmed the allegation, stating the area leaked during a recent rain in December 2025 and a bucket was used to catch the water. One staff stated leaks were first discovered in December 2024, recurred in December 2025, and have not been repaired. A record review confirmed repairs had not been done to repairs the leak.

Based on the evidence gathered through interviews and observations, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. A deficiency is being cited per California Code of Regulations Title 22.

An exit interview was conducted Executive Director Mandy Taylor, and a copy of this report and appeal rights were provided.