Complaint Investigation Report

Staff and residents interviewed by LPA Haddadin were asked if staff respond to residents calls for assistance in a timely manner. Six of six residents stated calls are answered between twelve and twenty five minutes. Three of three staff stated calls are answered within fifteen to twenty minutes. All interviewed stated staff respond to residents calls in a timely manner.

Staff and residents interviewed by LPA Haddadin were asked if staff dropped a resident while assisting resident in the shower. All of the staff and residents interviewed were unaware of this and denied this allegation.

Based on LPA Ruppert's record review and LPA Haddadin's interviews with residents and staff; although the allegations above may have happened or were valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Director Mandy Taylor, LVN, and a copy of this report was provided to the facility.