Complaint Investigation Report

304700121-7-9-2026-47-HC-SDUU-DVZUNV-20260715154431

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/27/2026 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20260527151912

HCO is not providing services to client as contracted

Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) regarding the above complaint allegation. EA met with the licensee, Patricia Chikuturudzi.

Per interview with the licensee, they conduct screening assessments to all potential clients and determine the type of services they require. If the potential client requires medical services or not within the scope of non-medical services, the HCO will not accept the client. According to the licensee, they recently received an inquiry from a potential client who required medical services which do not fall under the scope of the HCO license and advised they are unable to provide the services needed.

Based on the EA's interview and review records, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the licensee, Patricia Chikuturudzi.