Complaint Investigation Report

It is alleged facility did not provide R1's authorized representative with written refund policy in a timely manner. During their interview, R1’s RP denied the facility not providing them with written refund policy in a timely manner. LPA also obtained and reviewed a copy of R1's facility refund agreement signed and dated December 16, 2019.

The Department has investigated the complaint alleging staff prevented resident's medical professional from caring for resident and facility did not provide resident's authorized representative with written refund policy in a timely manner. After interviews conducted with facility residents, witness, and R1's RP, We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and or is without a reasonable basis.

An exit interview was conducted and a copy of this report was provided at the end of the inspection.