Complaint Investigation Report

306004459-5-7-2026-22-AS-AORZ-DU9UEE-20260520153101

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/01/2026 and conducted by Evaluator Fred Arias

COMPLAINT CONTROL NUMBER: 22-AS-20260501123842

Staff did not allow resident to meet privately with a visitor

Licensing Program Analyst (LPA) Fred Arias conducted an unannounced complaint visit to initiate the investigation into the above allegations. LPA was allowed entry into the facility by staff and explained the purpose of the visit.

During the visit, it was discovered the resident 1 (R1) does not live at the facility and is located at another facility owned by the licensee. LPA reviewed resident roster and confirmed the resident does not live here. House Manager John Diaz verified R1 is located at John Villa's Home Care I.

Based on the information gathered during the pre-investigation and document review, the following allegations above, are deemed Unfounded, meaning the allegations are false and could not have happened.

An exit interview was conducted, and a copy of this report was provided.