Complaint Investigation Report

Regarding the allegation residents are not provided personal care items as needed, it was reported clients are in need of personal items. LPA interviews with two out of two staff stated the facility provides personal care products such as shampoo, toothpaste, and soap. One out of two staff added personal care products are ordered every three weeks. LPA interviews with one out of three clients stated they are provided with personal care items by the facility. LPA could not qualify the remaining clients for interviews. LPA observed a closet full of personal care items such as soap, shampoo, toothpaste, and toothbrushes for client use.

Based on interviews and observations, the allegations are therefore deemed unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of the report was left with the facility representative.