Complaint Investigation Report

The remaining two staff did not add anything relevant to the allegation. Record review revealed C1 has one dietary restriction for drinking non-fat milk but no other restrictions on liquids or how often C1 can have liquids are listed.

Regarding the allegation staff did not treat client with respect, it was reported staff yelled and used profanities towards a client. LPA interviews with three out of six staff stated staff 1 (S1) would direct client 1 (C1) to stay in their room using profanities in their language. Two out of the three staff added this occurred on several occasions. One out of the remaining three staff stated they did not witness S1 using profanity towards clients but did observe S1 either raising their voice or yelling at C1 on several occasions out of frustration. One out of the two remaining staff stated no profanities were ever directed at clients but profane language was used in standard conversation amongst staff members. The remaining staff did not add anything relevant to the allegation. Record review revealed S1 was disciplined on January 2, 2026 for “raising your voice and using profanity in the presence of co-workers and clients.”

Based on interviews conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be SUBSTANTIATED.

California Code of Regulations, (Title 22, Division 6), are being cited on the attached LIC 9099D.

An exit interview was conducted and a copy of the report was left with the facility representative along with appeal rights.