Complaint Investigation Report

Based on interviews 4 out of 5 residents interviewed residents reported the staff is meeting all their needs and feel taken care of. Interviews with 4 out of 5 residents reported they felt safe at the facility. Interviews with 4 out of 5 residents indicated they liked the food provided at facility. The 5 th resident, Resident 5 (R5) was unable to be qualified due to not oriented to time and space. R5’s family present at time of interview and indicated staff checks on R5 at all times of the night and no issues with the facility.

Based on interviews with staff, 5 out of 6 denied not meeting resident’s needs, toileting needs and safety. The 6 th staff, Staff 6 (S6) member was only asked about food at facility. Interviews with 2 out of 6 staff reported food is of good quality, as only 2 staff members were directly questioned about food quality.

Therefore based on the preponderance of evidence gathered, interviews conducted, records reviewed and observations made the allegations insufficient staffing to meet resident needs, staff do no meet resident’s toileting needs, staff do not provide a safe environment for residents and residents are not served nutritious meals are all determined to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint and an exit interview was conducted with Kameshi Taylor, Executive Director and a copy of this report and LIC 811 was provided at the time of exit.