Complaint Investigation Report

Interview with staff (S1) revealed that C1 is primarily independent and only requires reminders to wear clean clothes and deodorant. Interview with 3 out of 3 clients stated that their care is being met by the staff at the facility. LPA conducted interviews with 2 of 2 witnesses (W1 & W2). Interview with W1 neither confirmed nor refuted that C1’s needs were met, but mentioned it was a “bad experience”. Interview with W2 stated C1’s needs were met, but it was not a good fit.

It was alleged that staff is refusing to allow client to return to the facility. Interview conducted with staff (S2) stated that C1 went home after an incident that occurred at the facility. C1’s family member picked up C1 to go home after the incident regarding C1 urinating on the neighbor’s fence and police department involvement. C1 never returned to the facility afterwards. S2 stated that C1 was able to come back until an appropriate facility was found. C1 then voluntarily moved out of the facility on January 31, 2025. Interview with C1 stated that they were never told that they could not return to the facility.

Based on the evidence gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview was conducted with Administrator via telephone, and a copy of the report was reviewed and provided with an authorized representative at the facility.