Complaint Investigation Report

306006320-7-25-2024-22-AS-MSTC-D9M3ZJ-20240930184138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/08/2024 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20240208121307

Licensee did not ensure client's are provided dignity in relationships with staff

Regarding the allegation: Licensee did not ensure clients are provided dignity in relationships with staff

0 of 6 individuals were able to provide information or evidence to corroborate the allegation above. During interviews it was discovered Staff 1 (S1) is a live-in caregiver and has been observed in pajamas. Staff 3, stated they have seen S1 in pajamas and/or a shower cap. S3 was not sure if any of the clients ever seen S1 in a PJ's or a shower cap. When Staff 2 and Staff 3 were asked if S1 has ever been seen inappropriately dressed around clients, both staff denied ever seeing S1 inappropriately dressed.

Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, all allegations are deemed Unsubstantiated.

An exit interview was conducted and a copy of this report was provided.