Complaint Investigation Report

306006047-11-17-2022-22-AS-LADS-CMSW3E-20230105155548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/07/2022 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20220907085204

Facility failed to make telephone accessible to resident.

Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to deliver the findings on the complaint allegation above. LPA identified himself and discussed the purpose of the visit with staff.

The investigation into the allegation “Facility failed to make telephone accessible to resident.” revealed the following:

During the initial visit September 8, 2022, LPA Haley interviewed Administrator (AD) Faisal Rajpoot, facility staff, and residents. LPA received information from multiple residents and multiple staff that contradicts the allegation above. Information received from AD Rajpoot, multiple residents, staff, and the Reporting Party (RP) contradict the allegation above. Further, LPA Haley received documentation that contradict the allegation above.

Based on the information gathered during the investigation, observation, and document review, the following allegation: Facility failed to make telephone accessible to resident is deemed Unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was provided.