Complaint Investigation Report

During their interview, Administrator (AD) Marisa Hernandez denied clients are forced to leave the facility at any time. Per AD, facility clients have day program and active work and social lives, and are typically not present between the hours of 9:00 a.m. and 2:00 p.m. Per AD, for this reason staff is not scheduled during these hours, however AD and S1 are on-call in the event a client stays home at the facility for the day or returns to the facility prior to 2:00 p.m. During their interview, one of four clients confirmed the allegation and stated clients are not allowed to be present at the facility between 9:00 a.m. and 2:00 p.m. Two of four clients denied the allegation and stated they are not typically present at the facility between the hours of 9:00 a.m. and 2:00 p.m. due to work and leisure activities of their choosing. One of four clients was unable to confirm or deny allegation and stated they were unsure if clients were not allowed at the facility during certain hours of the day.

Interviews were conducted with two facility staff and four clients regarding allegation, clients do not have access to their cash resources. Two of two staff interviewed denied the allegation and stated all clients have access to their cash resources. Four of four clients interviewed stated their cash resources are managed by staff and available upon request. Clients denied staff ever withholding their cash resources from them or having any knowledge of staff withholding cash resources from any other client.

Due to conflicting information received during interviews conducted, LPA is unable to determine if facility violated clients' personal rights, if there is a lack of care and supervision for clients, or if clients do not have access to their cash resources. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.