Complaint Investigation Report

C1's IPP dated 05/20/2021 indicate client and facility are working on C1's hygiene. Staff present during the incident indicate the client had been showered and shaved but the client grabbed additional food and may have spilled. C1 states staff assist client in hygiene before the client leaves for work and LPA observed client to be clean and well kempt during visit. LPA observed staff shaving another client. LPA interviewed staff regarding staffing schedule and requested schedule from Administrator. Generally there is one staff working in the morning to assist the clients. Clients living in the facility are high functioning. Due to conflicting information, LPA is unable to corroborate allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with House Manager and a copy of this report was provided.