Complaint Investigation Report

306004367-4-21-2022-22-AS-LADS-CE2V2G-20220502160303

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/14/2022 and conducted by Evaluator Joseph Alejandre

COMPLAINT CONTROL NUMBER: 22-AS-20220414144649

Facility refrigerator is inaccessible to the clients.

Licensing Program Analysts Joseph Alejandre and Celine De Perio made an unannounced visit to conduct the required 10-day complaint visit to begin the investigation into the allegation listed above. LPAs were greeted and granted entry by the facility staff. LPAs explained the reason for the visit. LPAs met with Administrator Areil Watin and Assistant Administrator Felita Valenzuela. The investigation into the allegation, facility refrigerator revealed the following; on 4/5/22 it was alleged the refrigerator was made inaccessible to clients. The refrigerator was locked on 4/5/22 because client 1 (C1) was to have a medical procedure the following day which required they did not eat for 12 hours. Staff interviewed verified the refrigerator was locked and food was made inaccessible to C1. Staff reported that other clients did have access to food by requesting it from staff. At the time of the visit the refrigerator was unlocked and all clients had access to the refrigerator. Based on the evidence gathered through interviews the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Violations are being cited per California Code of Regulations, Title 22, Division 6. An exit interview was conducted and a copy of this report along with citations and Appeal Rights was provided.