Complaint Investigation Report

306006253-2-13-2025-22-AS-AORZ-DE9N7T-20250226091313

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/10/2025 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20250110110403

LIcensing Program Analyst (LPA) Rose Ruppert made an unannouced visit to conduct a complaint investigation, received by our Regional Office on January 10, 2025, regarding a wrongful eviction of a resident. Upon arrival, LPA was told by contractors, who were installing solar panels on the home, that the residents and staff were at the home across the street.

LPA spoke with Lorna Smith, Administrator, and confirmed the resident does not live at this location and was never a resident of this facility. Resident resided at Senior's Retreat #306005914. LPA requested copies of the resident's file, including the signed Admissions Agreement; which reflects the address of #306005914.

The Department has investigated the complaint alleging the resident was wrongfully evicted. The agency has found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Lorna Smith, Administrator and a copy of this report was provided to the facility.