Complaint Investigation Report

According to S1, R1’s rectum area was already damaged and the bag wouldn’t even stick to R1’s bottom area. S1 claims the area on R1 was not a bed sore, but it was a little worse than a diaper rash. According to S1, the acid in R1’s loose stool could cause the skin to open and create a sore.

Regarding the complaint allegation: Facility heater was not in operating condition.

3 of 4 individuals interviewed provided information the supports the complaint allegation. Including Staff 1 (S1) who admitted the facility heater was not functioning properly. According to S1 the duct needed to be replaced or repaired. S1 provided documents to show the heater was repaired on Saturday, January 18, 2024. At the time of the complaint visit (1.24), S1 adjusted the thermostat and turned on the heater. LPA Haley verified warm air coming out the vent during the visit.

Based on the evidence gathered through interviews, and document review the preponderance of evidence standard has been met, therefore, the above allegations are SUBSTANTIATED. Violations are being cited per California Code of Regulations Title 22.