Complaint Investigation Report

304700431-3-20-2025-47-HC-SDUU-DFJT5X-20250408142612

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/13/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20250313170917

HCO is using independent contractors as caregivers.

Enforcement Analyst (EA), Mila Quinto, with the Home Care Services Branch (HCSB) conducted a complaint inspection visit regarding the above complaint allegation.

EA met with licensee, Vivien Quintanilla-Flores. According to the licensee, they currently have 1 active HCA. In the beginning, they had 3 HCAs and they issued payments by checks and zelle. However, as of January 2025, they started issuing W2 payments to the HCAs.

Based on EA’s interview with the licensee and record review, the following violation is being cited in accordance with Health and Safety Code Health and Safety Code, Division 2, Chapter 13, Section 1796.42 (b). See HCS 809D.

A copy of this report was emailed to the licensee.