Complaint Investigation Report

It was also alleged that Staff do not ensure resident's laundry is being done. Per Admissions Agreement and Resident Care Plan, Resident #1 (R1) is independent and does not receive personal laundering services and bed linens are laundered once per week. Eight of eight staff and seven of eight residents denied this allegation. Seven of eight residents stated they did not have any issues with laundry services.

Based on LPA's document review, observations and interviews the allegations that: Staff interact inappropriately with resident, Staff do not provide adequate food service, Staff do not ensure facility is clean and sanitary, Staff do not ensure resident has clean bedding and Staff do not ensure resident's laundry is being done are Unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Executive Director (ED) Susan Allen and a copy of this report and LIC 811 was provided at time of visit.