Complaint Investigation Report

LPA also entered three of three resident rooms in Assisted Living (AL). All beds were made and three of three residents interviewed shared they do not sit in soiled linens and that they do not have any issues with laundry services. If there are issues with accidents, care staff call housekeeping and sheets are laundered. Apartments are all cleaned once per week which includes laundering linens Thus this allegation is Unfounded.

It was alleged that the Facility is malodorous. LPA toured Assisted Living (AL) and Memory Care (MC) and did not detect any foul odors. LPA randomly checked six of six resident apartments and there were no odors detected. Six of six residents and nine of nine staff all denied the allegation that there were foul odors. It was also alleged that Staff do not ensure facility is clean and sanitary. Upon touring the facility LPA observed bathrooms in common areas being cleaned and the facility was clean and sanitary. Six of six residents and nine of nine staff all denied that the staff do not ensure the facility is clean and sanitary. LPA obtained housekeeping and laundering schedules and all apartments are cleaned once a week. Thus the allegations that the Facility is malodorous and that Staff do not ensure facility is clean and sanitary is Unfounded.

It was also alleged that Staff mishandled residents resulting in staff dropping residents. LPA interviewed six of six residents and nine of nine staff members who all denied this allegation. LPA reviewed Unusual Incident Reports submitted to licensing by the facility and there are no occurrences of residents being dropped. Thus, the allegation that Staff mishandled residents resulting in staff dropping residents is Unfounded.

LPA investigated the allegation that Staff do not ensure residents are provided a comfortable environment. LPA interviewed six of six residents and nine of nine staff. All residents and staff felt supported by the management and stated staff ensure that residents are provided a comfortable environment. LPA toured the facility and conducted a health and safety check and there were no issues with staff providing a comfortable environment. LPA reviewed three of three staff files and all training of staff are current. Thus, the allegation that Staff do not ensure residents are provided a comfortable environment is Unfounded.

Lastly, LPA inquired if Staff do not ensure hazardous items are inaccessible to residents. LPA toured the facility and did not encounter obstacles obstructing pathways, hazardous materials or sharps and knives that