Complaint Investigation Report

It was reported by ED Kara that the elevator did work but made a noise that was concerning. ED reported the elevator was "down" for 2 weeks until a technician could check the elevator. ED stated on 2/7/2025 a technician came to the facility to fix the noise issue in the elevator. Per review of work order Schindler Elevator Corporation "lubed rails" and elevator was opened back up for use by 1:50pm on 2/7/2025.

Regarding the allegation facility is understaffed. Per review of caregivers/med-tech schedule there are 5 staff members in the AM shift which is 6am-2:15pm, 4 staff members in the PM shift which is 2pm-10:15 and 2 staff members during NOC shift which is 10pm to 6:30 am for Assisted Living. Per interviews with 4 out of 4 residents state they feel all their needs are met and they have enough staff.

Therefore based on the preponderance of evidence through records review and interviews the allegations that facility is not in good repair and facility is understaffed are determined to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of the report provided.