Complaint Investigation Report

306006344-9-25-2025-22-AS-AORZ-DM9Q68-20251008115302

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/10/2025 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20250910183027

Staff are under the influence of alcohol while caring and supervising residents.

Licensing Program Analyst (LPA) Rose Ruppert made an unannouced visit at 1pm to investigate a complaint received in our Regional Office. LPA was greeted and granted entry by Concierge and met with Executive Director (ED) Cynthia Figueroa and explained the purpose of the visit.

It was alleged that: Staff are under the influence of alcohol while caring and supervising residents. LPA interviewed four of four residents and ten of ten staff. Four of four residents denied observing a staff under the influence and two of ten staff confirmed the allegation. LPA conducted a health and safety check on residents in care and toured the facility. LPA reviewed five of five staff files regarding training and spoke to ED regarding the facility Drug and Alcohol Policy. ED reviewed this policy at the All-Staff meeting regarding the procedure on reporting and documenting any drug or alcohol use in the workplace. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with ED Figueroa and a copy of this report was provided to the facility.