Complaint Investigation Report

W1 was interviewed regarding the January 26, 2021, fall and W1 confirmed a fall did occur; however, W1 stated they were pleased with the care provided at the facility.

Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.