Complaint Investigation Report

LPA reviewed four of four client files, which included Individual Program Plans (IPPs) and Individual Behavior Support Plans (IBSP). Per IPP and IBSP, Client #3 (C3) required two staff members. In October 2024, there was a census of four clients; which would require two to three staff members to meet the clients' needs. The Department observed one staff member present.

Based on the Department's observations, file review and interviews, the preponderance of evidence has been met. Therefore the allegation that the Facility does not have sufficient staffing to meet the clients' needs is Substantiated. A deficiency will be cited per Title 22, California Code of Regulations.

An exit interview was conducted with Fey Ojo, Direct Support Professional, and a copy of this report, LIC 811, LIC 9099-D and Appeal Rights were provided to the facility.