Complaint Investigation Report

306003744-5-21-2025-22-AS-SSAS-DKC2PE-20250807173414

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/03/2024 and conducted by Evaluator Joseph Alejandre

COMPLAINT CONTROL NUMBER: 22-AS-20240903134700

Staff do not ensure clients are spoken to in an appropriate manner

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegation listed above. LPA met with Administrator Marjan Arastoo and explained the reason for the visit. The investigation revealed the following. It was reported that the Administrator said inappropriate and disparaging remarks to Client 1 (C1). C1 reported that the Administrator told them they should move to their own country and that they didn't belong at the facility. The Administrator denied this report. 4 out of 4 staff interviewed reported they had never witnessed anyone make inappropriate or disparaging comments to any of the clients. 5 out of 5 clients interviewed reported that they had never witnessed or had any staff member speak inappropriately to them or say any disparaging comments to them. C1's conservator reported they have never witnessed any staff member say anything negative about C1. None of the evidence gathered supports the allegation. Based on the evidence gathered the allegation is deemed unsubstantiated, Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.