Complaint Investigation Report

and tested in order to see if they were in working condition, both lines dialed out and both lines had a ring tone. LPA observed facility received a call on the facility land line for a client at the time of visit. Facility has an intercom that page’s clients when they have a call in the dining hall or the facility line. Interview with 2 of 2 staff stated that there are various ways that a client gets call or can get a call. The facility has two telephones; they can text a staff from the office and send an email as well if necessary. When clients get a call, they page the client to take the call in the telephone located in dining room or if ask client to come to office to take the call. Interview with 6 of 6 clients stated they always get calls and are able to receive calls at the facility. They have no issues with phones to report. They get calls and can make calls whenever they need to.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed Unsubstantiated.

An exit interview was conducted with the Facility Representative and a copy of this LIC9099 report was left at facility.