Complaint Investigation Report

Ten out of ten clients interviewed corroborated the allegation and stated that they have not been asked to provide any receipts to the facility for purchases that they have made in the past. One client also reported that their P&I has been mismanaged in the past. Two staff interviewed also corroborated the allegation and confirmed that the facility does not have any receipts for past purchases made by the ten clients.

Based on the evidence gathered during this investigation, the Department obtained sufficient evidence to substantiate the allegation that, staff does not keep an accurate log of residents money. The preponderance of evidence standards has been met; therefore, the above allegation is SUBSTANTIATED. A deficiency is being cited on the attached LIC9099-D page. An exit interview was conducted with an authorized facility representative. A copy of the report and appeal rights were provided to the facility at time of visit.