Complaint Investigation Report

Per two of two staff, C1 will not be returning to the facility following their hospital stay due to requiring a higher level of care and stated this information had been provided verbally by hospital staff, Witness 1 (W1). During their interview, W1 stated C1 did not arrive at hospital with a current medication list, or any other documentation. Per W1, they attempted to reach out to the facility on multiple occasions in order to obtain necessary documentation, however, their calls went unanswered. W1 stated C1 is ready to be discharged from the hospital and back to the facility, however, C1 remains at the hospital due to the facility refusing to accept them. During the course of the investigation, an interview was also conducted with C1's responsible party, Witness 2 (W2), who also corroborated the allegations and stated the facility had not been responsive to C1's care needs and refused to accept C1 following their hospitalization by verbally indicating C1 needed a higher level of care.

Based on interviews and records review, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited per Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted, and a copy of this report and appeal rights was provided at the end today's inspection.