Complaint Investigation Report

It was also observed that S1 did not begin working at the facility until clearance was received and until S1 was associated to the facility via Guardian.

It was alleged that staff are not trained or qualified to meet the needs of the clients. LPA Rodriguez conducted a total of 5 interviews that consisted of clients and staff, of which all 5 interviews did not corroborate with the allegation. Per record review, the staff members present at the facility have completed the required trainings. It was observed that staff are trained on Direct Support Professional, medications, crisis prevention interventions, food preparation, client supervision, reporting requirements and mandated reporting. LPA Rodriguez also observed that staff renew their trainings annually, and all are up to date.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with AD Igisaiar.

A copy of this report was provided and explained.