Complaint Investigation Report

Per regulation, the licensee is required to only maintain records for a minimum of three years. Based on observation during the visit, clients were relaxing in the living area to attend their respective day programs. Based on the interviews, two of four clients and four of four staff denied the allegation. Two of four clients indicated that they feel safe living at the facility. C1 did not corroborate with the allegation.

Based on interviews and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Staff hit client is deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Louise Igisaiar, and a copy of this report was provided at exit.