Complaint Investigation Report

Regarding the allegation that the facility is not providing proper assistance in dressing clients, it was reported that a client was over-dressed on a warm day and lacked a change of clothing while attending Day Program. LPA interviewed three staff members and three clients, all of whom denied the allegation. LPA also observed clients during the visit and did not note any instance of over-dressing or inappropriate clothing for the weather conditions.

Concerning the allegation that the facility is not providing proper nutrition or hydration to clients, LPA inspected the facility’s food supplies and confirmed that sufficient and appropriate food was available, including special diet items consistent with physician orders. LPA also interviewed three staff members and three clients, who each denied the allegation.

Based on the evidence obtained through interviews, record review, and observations, there is not a preponderance of evidence to support that the alleged violations occurred. Therefore, the allegations are deemed UNSUBSTANTIATED. This means that while the reported concerns may have occurred or may be valid, there is not sufficient evidence to prove the facility violated applicable regulations.

No deficiencies were cited during today’s visit. An exit interview was conducted, and a copy of this report was provided to the facility.