Complaint Investigation Report

306005612-3-15-2022-22-AS-MVAO-CHTUB9-20220831152557

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/15/2022 and conducted by Evaluator Michelle Reed

COMPLAINT CONTROL NUMBER: 22-AS-20220315075357

Administrator failed to issue refund upon the death of resident

Licensing Program Analyst (LPA), Michelle Reed made an unannounced visit to the facility to discuss the complaint allegation. Upon arrival, LPA met with Anna Vesa. Administrator Silviu Vesa was contacted and he arrived a short time after LPA. The complaint was investigated and consisted of interviews with Staff, Administrator Silviu Vesa, and witnesses as well as a review of documentation. The following was determined:

Resident #1(R1) was admitted into the facility on 2/10/22 and passed away on 2/18/22. R1's property was picked up by Hospice and the family on 2/21/22. There was a delay by Kaiser to pick up the bed and a portable oxygen tank. Several phone calls were made by the responsible party and the Licensee. They were not picked up until 3/4/22. The responsible party of R1 was charged from 2/25/22-3/4/22 as the bed was not removed. The admission agreement signed by the responsible party states that upon the death of a resident, fees will accrue until all property is removed. Based upon interviews and a review of records, this allegation is unfounded, meaning that the allegation was false, could not have happened and/or are without a reasonable basis. The Department has therefore dismissed the complaint. An exit interview was conducted with Silviu Vesa and a copy of this report was provided.