Complaint Investigation Report

the witness observed furniture placed in and around the house resulting in clutter including the tabletop removed and placed to the side, couch with a missing cushion, the furniture and flooring in poor condition, the awning over the front door rotting and falling apart, the side exit gate rotting and falling of its hinges, and a crack in the back bathroom window. During the initial visit, LPAs did not observe a bucket below the kitchen sink pipe, and the Administrator was advised to repair the side exit gate again due to the self-latching mechanism not operating. The exit was observed to be self-latching during today's visit.

Regarding the allegation, food is not properly stored, the witness observed two dozen eggs stored in the pantry unrefrigerated and an opened package of frozen meat.

Regarding the allegation, cleaning supplies stored in areas accessible to clients, witness observed two unmarked or unlabeled bottles of chemicals sitting in a bucket. During the initial visit, LPAs observed a bottle of Fabuloso hidden behind the yellow mop bucket adjacent to the laundry machine and four additional bottles of cleaning solutions unsecured in a bucket in the garage. The items were removed and secured in a locked cabinet during the visit.

Regarding the allegation, clients are not provided a comfortable environment, the witness observed the facility to be unorganized, in disarray, and disrepair evidenced by the physical environment.

Regarding the allegation, clients are not provided proper hygiene items, the witness observed bath towels were thin with holes and the toothbrushes were in poor condition. During the inspection conducted by LPAs, the toothbrushes were observed needing a replacement for two out of the six clients.

Regarding the allegation, facility is not clean, the witness observed mold in the bathroom. LPAs observed during the visit at 12:53pm and during today's visit at 9:40am that the staff private bathroom also utilized by the clients had signs of mold on the walls.

Based on the observations and the records that were reviewed, the preponderance of evidence standard has been met, therefore the aforementioned allegations are deemed SUBSTANTIATED as per the Title 22, Division 6, Chapter 1 of the California Code of Regulations. Deficiencies are being cited on the attached LIC 9099Ds. An exit interview was conducted with Licensee/Administrator Jon Castro, and a copy of this report along with the LIC9099-Cs, LIC9099-Ds, and the appeal rights were provided at exit.