Complaint Investigation Report

It was alleged that facility staff violated clients personal rights by cutting their hair without permission. 3 out of 3 client interviews and 2 out of 2 staff interviews did not corroborate with the allegation by confirming that if a client were to get a haircut, it would be done so by a professional. C1 verified that C1 will get haircuts at a salon and will often cost around $15-$30, and denied of staff ever cutting C1's hair.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with AD Igusaiar.

A copy of this report was explained and provided.