Senior Care Records.

Facility Evaluation Report

Hills of Hayward, the, Anaheim01/08/2026Licence 306006352

Capacity6
Census5
Date signed01/08/2026 01:15:32 PM
Name of licensing program analystRoseMarie Ruppert
Name of licensing program managerAlisa Ortiz
The inspector’s account

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced case management visit at the facility to conduct a resident health and safety check. LPA was granted entry by staff and spoke with Administrator, Eli Cuyson, via telephone regarding the purpose of the visit. There are currently five residents in care.

At time of LPA's arrival, at 10am, the facility was experiencing a power outage. Administrator Cuyson was aware and had contacted the office regarding getting electricity repaired or turned on. Electricity turned off at 9:20am and power returned at 10:50am for a duration of one hour and thirty minutes. There were two family members visiting at this time.

LPA conducted a health and safety check of all residents in care. Three of three residents were interviewed, and two of two residents were sleeping. LPA obtained the Identification and Emergency Information forms, Medical Assessments and hospice information for all residents. Residents were clean, fed and had no problems with care. One resident required oxygen during the night but a portable oxygen tank was available, if needed. There is no generator on-site. LPA contacted licensee for mitigation plans, in case of prolonged power outage.

LPA toured the facility and observed a grocery delivery service arriving. When electricity was turned back on, LPA observed the refrigerator had more than two days of perishable supplies and there were seven days of non-perishables. Water, gas, and phone/internet services were in working order. Appliances were also operational.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction