Senior Care Records.

Facility Evaluation Report

Hills of Hayward, the, Anaheim05/29/2026Licence 306006352

Capacity6
Census4
Date signed05/29/2026 03:16:24 PM
Name of licensing program analystRoseMarie Ruppert
Name of licensing program managerAlisa Ortiz
The inspector’s account

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to conduct a Case Management Deficiencies Visit. LPA was greeted and granted entry by Staff #1 at 1pm. LPA spoke with both Administrator, Heddy "Girlie" Mae Oyson and Licensee Allen Medina via phone. LPA explained the purpose of the visit.

LPA toured the facility and observed the Department Legal Notice was not posted in a prominent place in the facility. LPA provided the document to staff to post on a bulletin board by the front door and a deficiency and immediate civil penalty will be assessed. . LPA asked if families were notified of the Department's legal proceedings with the Hills Two of two staff and two of two residents were not informed and were notified verbally by LPA. A deficiency will be cited and a civil penalty assessed. Two of two resident Responsible Parties (RPs) were contacted via phone by LPA. A message was left with an additional RP and LPA was unable to leave a message with the last RP.

LPA observed utilities are operational. There are two days of perishable items and seven days of non-perishable items. The hot water temperature was 105.3 degrees Fahrenheit. The facility was clean, no odors were detected and the temperature was 73 degrees. Two of two staff members currently have not been paid. Staff are to be paid on the 7th and 22nd of each month. A citation and immediate civil penalty will be assessed for $250. Total Civil Penalties assessed is $1250.

The following deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations.

An exit interview was conducted with Staff #1 for Administrator Heddy "Girlie" Mae Oyson and a copy of this report was given to the facility along with a copy of the 809-D, LIC 421IMs, lIC 421FC and Appeal Rights.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction