Senior Care Records.

Facility Evaluation Report

Hills of Hayward, the, Anaheim03/24/2026Licence 306006352

Capacity6
Census5
Date signed03/24/2026 04:00:46 PM
Name of licensing program analystRoseMarie Ruppert
Name of licensing program managerAlisa Ortiz
The inspector’s account

Licensing Program Analyst (LPA) Rose Ruppert came unannounced to conduct a Case Management visit. LPA was greeted and granted entry by Staff #1 (S1) at 1:45pm. LPA spoke with Administrator (AD) Heddy "Girlie" Mae Oyson via phone regarding the purpose of the visit.

The facility temperature was 73 degrees Fahrenheit and air conditioning, power, water/trash and cable internet were in working order. The facility retained two days of perishable food and seven days of non-perishable food. The hot water temperature in the resident bathroom was 114.1 degrees Fahrenheit.

At time of visit, one staff member was present providing care for the five residents. The Administrator (AD) had recently left to go to another facility but will return to work as the second staff member at this time.

LPA spoke with AD and requested a staff plan to ensure there is enough staff to provide services necessary to meet residents' needs. A citation will be given. LPA also asked if liability insurance is current for the facility. AD stated the liability insurance is not current at this time. Civil Penalties will be assessed for not having liability insurance from 3/20-3/24/2026 for five days X $100/day = $500.

LPA interviewed three of three residents regarding care. Two of three residents confirmed there is one staff member that provides the care in the facility. Residents stated the utilities have remained on and the staff member is able to meet the residents needs. Two of the five residents in care were sleeping in their rooms. LPA knocked on the door and one smiled and waved and promptly went back to sleep. Both residents were dressed, clean and comfortable.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction