Facility Evaluation Report, 03/19/2026 — Hills of Hayward, the, Anaheim CA

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to conduct a Case Management visit to the facility on March 19, 2026. LPA spoke with Administrator (AD) Heddy "Girlie" Mae Oyson via phone and explained the purpose of the visit. AD was unable to meet LPA due to a conflicting appointment.

LPA toured the kitchen and observed there was two-days perishables in the refrigerator and seven-days of non-perishable items. Groceries were delivered on Tuesday. The facility utilities were in working order and was a comfortable 74 degrees and the hot water temperature in the resident bathroom was 113.7 degrees Fahrenheit. The facility was clean and odorless and cable TV and internet were operational. LPA conducted a health and safety visit with the five residents in care. Four of five residents were happy with the care being provided by the staff, the quality of the food and stated utilities remain on. One of five residents is not able to communicate but was observed being fed lunch by staff.

LPA spoke to three of three staff. One of three staff members was fully paid for 2/4-2/18/2026. Two of three staff members were partially paid for the pay period of 2/4-2/18/2026. The next pay period is for 2/19-3/15/2026 and payroll will be distributed on 3/22/2026. Per Licensees and Administrator, the pay period has been adjusted to be on the 7th and 22nd of each month. Money is still owed to staff from 2/4-2/18/2026. Civil penalties will be assessed for 87213 Finances.for 3/12-3/19/2026 for eight days X $100/day = $800. The facility does not have current liability insurance. Civil Penalties will be assessed for not having liability insurance from 3/12-3/19/2026 for eight days X $100/day = $800. Total amount assessed is $1600. The following deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Staff #1 for Heddy "Girlie" May Oyson , Administrator (AD) and a copy of this report was given to the facility along with a copy of the LIC 421-FCs.